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FAQ


Shipping & Delivery

-Where can I track my item(s)

You will receive an email containing tracking information after your order ships.

-Why have I not received my item(s)?

We ship all of our orders directly from small artisanal workshops throughout Asia. Shipping on average takes around 2-4 weeks, but has, in some cases taken up to 6 weeks. We know that waiting is the worst but we promise it will be worth it. 

**The Item Guarantee Period lasts 50 business days and the buyer is eligible for a reshipment of their order should they have yet to receive anything by then.


-Who delivers my item(s)?

Your items are delivered directly from our small artisanal workshops in Asia and will be delivered to you by your local Postal Service.


-What time are deliveries usually made?

Items are delivered depending on the local postal system and are usually during postal business hours. (Monday to Friday, 9am-5pm)


-What happens if no one is at home?

Don't you worry, most of our items will be left in your mailbox if they are small enough and if the postman does not have access to your mailbox, it will usually be left at your local post office for you to pick up!


-Where do you ship from?

All our products are shipped directly from small artisanal workshops in Asia.


-I messed up my delivery address, what do I do?

Reach out to us immediately! As long as you reach out to us right after your order regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we will update your details for you.


-What about my billing address?

Billing addresses are currently noneditable to prevent and minimize fraud from happening. Please note that all details entered and submitted to us are final.


-Change of address after receiving confirmation of shipping

Unfortunately once an order has been shipped out from one of our workshops, we are unable to update any aspect of the order.



Returns, Exchanges & Refunds


-I don’t like my item, can I return it?

Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item. However, all returns made should be in as new condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.

**KEEP IN MIND: Promotional/sale items are not eligible for returns


-Will you refund me the shipping costs?

Depending on the item and reason, refunds are available if your order qualifies.


-Can I return the item and change it with something else?

Provided that the returned item is in a perfect condition, exchanges are possible. 

**Not applicable to promotional items.


Order Changes

-I have changed my mind about my item, what do I do?

If you have changed your mind about your order, please email us ASAP to change the order and we will help sort everything out. Please note that any order changes will need to be done within 2 hours of the initial purchase


-Can I still change my item after receiving the email confirmation?

Unfortunately, we can't offer that at this time :(. All shipments that have left our workshops are final and not changeable.


Refunds & Cancellations

-What is your refund policy?

All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of The Jewelry Clique Team, given the following conditions:

Exclusions apply to promotional (free) items .

Request(s) for returns are accepted within 14 working days from delivery.

All items must be returned in their delivered state, along with all of its parts and tags.

Damaged/defective/wrong items may be exchanged, depending on the sole discretion of The Jewelry Clique Team.

Cancellation of items/orders may be made prior to the completion of orders and The Jewelry Clique team reserves the right to refuse any cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase.

The return fee will be solely be paid by the buyer

The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm

Jewelry Clique will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.

Any change of address is subjected to The Jewelry Clique teams approval and orders that are shipped/completed are strictly non-editable.

Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The Jewelry Clique Team reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.

In the case of partial order cancellations, we cannot offer refunds for items' shipping costs. These funds, upon purchase, are paid to the shipping company we work with and cannot be partially reclaimed after an order is made.

If a full order cancellation is made, however, we can reimburse for the entire shipping fee if the cancellation is made within our Change of Mind Period.

 

-How long do refunds take?

Refunds may take up to 14 working days, but usually happen much faster.

I still have yet to receive my refund?

Please notify us immediately via email if you have not received it within 14 working days and we will help sort something out for you.


Damaged Items

-What do I do if I have received a damaged item?

If you have received a damaged item, please let us know immediately and you will be given a choice for us to re-ship you a replacement item.


-Can I return a damaged item?

Unfortunately, we do not accept any returns for damaged items at this time. However, a reshipment option is available.

**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to sizing reasons


Others

Subscriptions

-Do you subscribe me to any boxes?

No, all of our items are purchased one off and you will not be charged for anything else other than the item you have ordered.


Promotional Items

-Why do you have some items for free?

WE JUST LAUNCHED!! :))))


Emails & Notification

-Unreceived Confirmation Email

If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.


Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.


-Unable to view email properly

If you are unable to view the email from us properly, do get in touch and we will resend you the email.


Partnerships & Sponsoring

We currently do not carry out any sponsorships or partnership programs at this stage. However if you do have any good ideas, do give us a shoutout and drop us an email.


Why was my order canceled?

If your order is unexpectedly canceled, the chances are that our fraud filter marked your order as fraudulent. If you are certain that this is not true, please contact us.